Internet Freedom Nonprofit Seeks User Support Specialist
The Tor Project, Inc., a 501(c)(3) nonprofit organization advancing human rights and freedoms by creating and deploying free and open source anonymity and privacy technologies, is seeking a User Support Specialist to be a part of the Community Team.
Are you passionate about helping people all over the world access the Internet freely, safely, and anonymously?
As the User Support Specialist, you will be responsible for providing technical support and digital security best practices for Tor users around the world. You will help users remotely via various communication methods such as email, tickets, text-based live chat (IRC), and online forums. You will also collaborate with the UX and Applications teams, improving Tor Browser and other products by identifying, reproducing, and tracking bugs, and by reporting on user needs.
This position will be directly connected to the Community Team roadmap and activities in the Global South.
The Community Team at the Tor Project coordinates digital security trainings and user education, localization, user support, and documentation. The team is composed of volunteers and The Tor Project staff members.
We expect the person in this position to have a personal commitment to free and open source software, excellent communication and documentation skills, and a passion for helping others.
This is a part-time, remote position, estimated at 20 hours per week. Hourly rate will be between $25-32 USD, depending on experience.